Your customers, your reputation.
Records, history and agreements stay in the office, not in the head of whoever picks up.
What customer management does
Records and preferences
Preferred vehicle, regular addresses, notes on how they like the job done. It no longer depends on who happens to answer that day.
Trip history
Every job with date, route and amount. You know what a customer is worth before you negotiate, and you see when they stop ringing.
Quotes and account customers
A quote written once and reused, plus the monthly invoice for anyone on account. Two controllers do not give two different prices.
Yours, if their details are yours.
Otherwise they belong to whoever owns the app.
A passenger who arrives through a platform has no name you can ring back, no number you can keep, no history you can reason about. They were a job, and the job closed.
The one who rings your number leaves a trace, and that trace is the only thing that lets you notice a good customer has stopped calling before a year has gone by.
App jobs, your drivers
When you ring an affiliated driver and find them busy, that job reached them through an app that is not yours. With UrbanGo they take it from the same place they take yours, and the commission reaches you at night as well, when there is nobody in the office to answer.
UrbanGo Passenger
A passenger who books through the app goes into your records by themselves, with name, number and history: from then on they are a customer you can ring back, not somebody else’s contact. And you take your commission on every one of those jobs, exactly as on the ones that come through the phone. Whether to apply it, and how much, is your call.
Knowing your customers’ habits is not enough.
Reacting is not either.
Answering well when somebody rings is the least a customer expects. The advantage comes when you move first: with UrbanGo AI the day-to-day does not only record what happened, it sharpens what you offer and puts the next move in front of you.
The right discount, for the right customer
The system sees who has slowed down and by how much, and puts the offer that makes sense for that customer in front of you. Nothing goes out until you say yes.
The birthday, and Christmas
A targeted offer on the right day, without anybody keeping a list on the side. The customer hears from your operation even when they do not need a car.
Where the demand will be
From the history of your calls, which hours and which areas are about to fill up. Your drivers are already where the customer will ring from, and the shift runs with fewer gaps.
Artificial intelligence does not decide for you. It prepares the move, puts it in front of you and then counts the result. What to offer, to whom and at what price stays your operation’s call.
A customer you cannot ring back is not your customer.
Platforms do not bring customers to your operation: they rent you a job. The difference shows the day they stop, and by then you do not even have a list to start again from.
Today an app that brings demand needs you, because the cars and the licences are yours, and that is why it comes looking instead of going around you. That need is not in your hands. Whoever owns the customer who rings decides who drives, and that is the one thing that stays true whatever ends up behind the wheel.